1. Right to Cancel (Cooling-Off Period)

• Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 30 days of receiving it, without giving a reason.
  
• To exercise this right, you must notify us by email at info@shopelinue.com within 30 days of receiving your order.
  

2. Return Conditions

To qualify for a return:

• Items must be unused, unworn, unwashed, and in their original packaging.
  
• All tags and labels must remain attached.
  
• Items must be free from makeup, perfume, deodorant, or other marks.
  

3. Non-Returnable Items

For hygiene, safety, or legal reasons, the following cannot be returned:

• Intimates, underwear, and swimwear (if hygiene seal is removed).
  
• Earrings and other pierced jewellery.
  
• Personalised, customised, or made-to-order items.
  
• Gift cards and final sale items (clearly marked at checkout).
  

4. Return Process

1. Email us at info@shopelinue.com with your order number and reason for return.
   
2. We’ll provide return instructions, including the correct return address.
   
3. Package your item securely and send it back using a trackable shipping method.
   
4. Once we receive and inspect the returned item, we’ll issue your refund.
   

5. Refunds

• Refunds are issued to your original payment method only.
  
• We will process your refund within 14 days of receiving your returned item.
  
• You will receive an email confirmation once your refund has been issued.
  

6. Exchanges

At this time, we do not process direct exchanges. If you’d like a different size or style, please return your item for a refund and place a new order.

7. Return Shipping Costs

• Customers are responsible for the cost of return shipping, unless the item is faulty, damaged, or incorrect.
  
• If you receive a faulty or incorrect item, please email us immediately at info@shopelinue.com and we will cover the return costs.